Privacy Policy of majorpiles.com​

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Major Piles LLC (“Major Piles,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, creating an account, purchasing a service plan, or otherwise interacting with us.

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This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

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Information We Collect

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We may collect information that you voluntarily provide to us, including:

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• First and last name

• Service address

• City, state, and ZIP code

• Email address

• Telephone number

• Property access instructions

• Number of dogs or other service-related information

• Service frequency and selected service plan

• Billing and transaction information

• Communications you send to us

• Other information necessary to provide or manage your service

 

We may also automatically collect certain technical information when you use our website, such as your device type, browser type, IP address, referring website, pages viewed, and interactions with our website.

 

Payment Information

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Payments and recurring subscriptions made through our website are processed by third-party payment providers, including Wix Payments and its payment-processing partners.

Major Piles does not receive or store your complete credit card number, card security code, or other raw payment-card credentials.

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Payment providers may securely store or tokenize your payment information in accordance with their own privacy, security, and payment-processing requirements.

If you enroll in a recurring service plan, your authorized payment method may be automatically charged according to the billing schedule associated with the plan until the subscription is canceled.

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How We Use Your Information

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We may use your information to:

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• Establish and manage your customer account

• Provide pet waste removal and related services

• Identify your service location

• Schedule and manage recurring visits

• Process payments and recurring subscriptions

• Send invoices, receipts, service notifications, and account communications

• Respond to customer service requests

• Maintain service records

• Improve our website, services, and customer experience

• Prevent fraud or misuse

• Maintain accounting and business records

• Comply with applicable legal, tax, regulatory, or contractual requirements

• Measure and improve advertising performance

 

We do not sell your personal information to third parties.

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Service Address Information

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Service addresses and property access instructions are used to enable Major Piles technicians to locate and service the correct property.

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Customers are responsible for providing accurate service-location and access information.

We may maintain this information in our website management system, customer management tools, scheduling systems, accounting software, and other systems reasonably necessary to provide your service.

 

Wix

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Our website is hosted and operated using the Wix platform.

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Wix may process information on our behalf in connection with website hosting, customer accounts, forms, subscriptions, payments, analytics, communications, and related website functionality.

Information processed through Wix is subject to Wix's applicable privacy and security policies.

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QuickBooks

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We use QuickBooks Online for accounting, transaction management, customer records, invoicing, reconciliation, and related business functions.

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Certain customer and transaction information may be transferred from Wix to QuickBooks, including information such as your name, email address, transaction details, selected service, sales tax, and payment status.

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Complete payment-card credentials are not transferred from Wix Payments to QuickBooks through our standard accounting integration.

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Google and Advertising

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We may use Google services, including Google Ads, to advertise our services and understand how visitors interact with our website.

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Google and other advertising or analytics providers may use cookies, pixels, device identifiers, or similar technologies to measure advertising performance, understand website traffic, and provide relevant advertising.

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Information collected through these technologies may include browser information, device information, IP address, pages visited, advertisement interactions, and conversion activity.

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Cookies and Similar Technologies

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Our website may use cookies and similar technologies for purposes including:

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• Website functionality

• Security

• Customer sessions

• Analytics

• Advertising measurement

• Conversion tracking

• Remembering preference

 

You may be able to manage or block cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

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Where required, visitors may also be presented with cookie or consent controls through the website.

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How We Share Information

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We may share personal information with trusted service providers when reasonably necessary to operate our business or provide your services.

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These providers may include:

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• Wix

• Wix Payments and payment processors

• QuickBooks / Intuit

• Google

• Email and communication providers

• Scheduling and route-management providers

• Website hosting and technology providers

• Accounting, legal, insurance, or professional advisory

 

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our company, customers, employees, property, or legal rights.

We do not authorize service providers to use customer information for unrelated purposes except as permitted by their applicable agreements and privacy policies.

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Data Security

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We use reasonable administrative, technical, and organizational safeguards designed to protect customer information.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

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Payment-card information is handled through our payment-processing providers rather than stored directly by Major Piles.

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Data Retention

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We may retain customer and transaction information for as long as reasonably necessary to:

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• Maintain customer accounts

• Provide recurring services

• Maintain service history

• Resolve disputes

• Maintain accounting and tax records

• Meet legal or regulatory obligations

• Protect our legitimate business interests

 

Information may be deleted or anonymized when it is no longer reasonably necessary, subject to applicable retention requirements.

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Your Choices

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You may contact us to request that we update or correct personal information maintained directly by Major Piles.

You may also request to stop receiving non-essential marketing communications.

Transactional communications relating to active services, invoices, payments, scheduling, account changes, or safety matters may still be sent when necessary.

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Recurring Payments and Cancellations

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Customers who purchase recurring service authorize the applicable payment processor to charge the selected payment method according to the billing schedule disclosed during checkout.

Recurring service continues until canceled in accordance with the applicable service plan and Major Piles Terms of Service.

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Cancellation of marketing communications does not automatically cancel an active service subscription.

 

Children's Privacy

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Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

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Links to Other Websites

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Our website may contain links to third-party websites.

Major Piles is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.

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Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

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The revised policy will be posted on our website with an updated effective date.

 

Contact Us

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If you have questions about this Privacy Policy or how Major Piles handles personal information, please contact us through our website:

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Major Piles LLC
Website: MajorPiles.com
Houston, Texas