Terms of Services

By purchasing or enrolling in any services provided by MAJOR PILES, the Client acknowledges and agrees to be bound by the following Terms of Service.

 

1. Scope of Services and Limitation of Liability:

 

MAJOR PILES agrees to perform all services in a professional, reliable, and trustworthy manner. In consideration of these services, the Client agrees to release and hold harmless MAJOR PILES, its owners, agents, and employees from any and all claims, demands, damages, or causes of action, except in cases of gross negligence or willful misconduct.

 

2. Property Access and Safety:

 

Clients must ensure unobstructed, safe access to their property. MAJOR PILES will not:

 

• Enter yards with blocked or locked gates

• Climb or hop fences

• Remove obstacles or hazards to gain access

 

If access is hindered, service will not be completed, and the visit will still be charged in full.

 

3. Yard Conditions:

 

Services will be provided based on visible pet waste. Overgrown grass, weeds, leaf coverage, mulch, or tanbark may limit visibility and affect the quality of service. Clients are responsible for maintaining their yard in a manner that facilitates waste removal. We do not guarantee waste removal in yards with excessive obstructions unless explicitly agreed upon.

 

4. Animal Safety and Staff Protection:

 

Clients are responsible for ensuring that any pets with aggressive, anxious, or excitable behavior are secured indoors during service visits. MAJOR PILES reserves the right to:

 

• Refuse entry to any yard with an aggressive or unrestrained animal

• Protect its employees using reasonable means as necessary

 

If an incident occurs involving a pet, the Client may be required to provide current vaccination records. Animal control or relevant authorities may be contacted if deemed necessary under local law.

 

5. Billing and Payment Terms:

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• Services are billed on a prepaid rolling subscription basis based on a 52-week year.

• A valid credit or debit card must be on file for all clients. We do not accept cash or personal checks unless pre-approved.

• No refunds will be issued after 30 days unless due to the death of a pet (supporting documentation required).

• By utilizing our services, the Client agrees to recurring monthly subscription charges. 

 

Declined Payments: Clients will be notified of failed payments. If payment is not resolved before the next scheduled service, services will be suspended. Accounts overdue by 90 days may be referred to a third-party collections agency.

 

6. Service Times:

 

While specific time windows cannot be guaranteed due to route variability, service will be completed on the assigned day. Weather-related delays will be communicated promptly. We operate in most weather conditions except when unsafe.

 

7. Service Days and Routing:

 

MAJOR PILES reserves the right to modify service days and routing as needed. Clients will receive notice of any changes in advance.

 

8. Holiday Policy:

 

Services will not be performed on the following holidays without fee adjustment:

 

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Eve and Christmas Day

• The week of Christmas

 

If a Client independently performs service on a skipped holiday, a credit may be issued upon request.

 

9. Missed Services:

 

No prorated refunds or adjustments will be provided for missed visits due to:

 

• Inclement weather

• Aggressive pets

• Obstructions

• Locked gates

• Illness or acts of nature (e.g., fire, flood, hurricane)

 

Missed waste resulting from a skipped visit, will be collected on the next scheduled visit.

 

10. Skipped Visits:

 

If MAJOR PILES is unable to access the property for reasons including locked gates, obstructed entry, or unsafe pets, the visit will be skipped and charged in full. Clients will be notified via text/email.

 

11. Cancellations, Pauses, and Reinstatements:

 

Clients may cancel service at any time via call, text or written notice (email or client portal), at least 48 hours prior to their next billing cycle. If canceled after a billing cycle renews, services will continue until the cycle ends, and no refund will be issued.

 

Paused services may be reinstated within 90 days. After that period, a new signup is required at current service rates. Former rates will not be honored.

 

12. Refunds:

 

Refunds are only issued for errors made by MAJOR PILES. Any refund will be prorated and subject to processing fee deductions. Account credits may be granted at the company’s discretion and do not expire.

 

13. Satisfaction Guarantee:

 

If not fully satisfied with a service, Clients must report issues within 24 hours of service completion for a complimentary revisit. Beyond this timeframe, additional may be subject to charge.

 

14. Initial Cleanups:

 

Accurate disclosure of last yard cleaning is required for scheduling. Initial cleanups start at $99, with pricing determined upon an on-site inspection. If a Client cancels recurring service after an initial cleanup, one-time cleanup rates will apply.

 

15. Add-On Services:

 

Wysiwash Deodorizer: Chlorine-based and pet-safe when dry. Clients with sensitive pets are advised to avoid use or allow drying before pet exposure. MAJOR PILES is not liable for any skin irritations or reactions.

 

16. Keys and Access:

 

Clients are responsible for retrieving any keys provided to MAJOR PILES upon cancellation of service. MAJOR PILES is not liable for unclaimed keys after account termination.

 

17. Gift Cards:

 

All gift card sales are final and non-refundable. Gift Cards are transferable and do not expire.

 

18. Marketing and Media Content:

 

By receiving services, Clients grant permission to MAJOR PILES to use property or service images for marketing purposes (website, social media, print) unless a written request to opt out is submitted.

 

19. Communication and Personal Information:

 

By providing contact information, Clients consent to receive SMS and email communications. Clients may opt out at any time. Personal information is kept confidential and never sold or shared.

 

20. Commercial Accounts:

 

Commercial clients must provide 30 days’ written notice for cancellation. Service adjustments or cancellations must be submitted through the Client Portal or via email to: service@majorpiles.com.

 

21. Invoicing and Payment Deadlines:

 

Invoices are issued at the beginning of each month and must be paid prior to the first scheduled service. Services may be paused for nonpayment.

 

22. 

Weather-Related Delays:

 

If services are canceled due to weather, they will be rescheduled. Prorated refunds may be issued at the company’s discretion if services are unable to be fulfilled.

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Updated 7/7/2025